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Privacy Policy

Last Updated:2026-05-25

This Privacy Policy explains how FlameHost collects, uses, stores, and protects your personal information when you use our website, billing panel, support system, and hosting services.

By using FlameHost, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

FlameHost provides Minecraft game server hosting services.

2. Information We Collect

We may collect the following information:

Account Information

  • Name
  • Email address
  • Password hash
  • Account role
  • Account status
  • Email verification status
  • Preferred currency

Technical Information

  • IP address
  • User agent
  • Browser information
  • Device information
  • Login timestamps
  • Session information
  • Security logs

Billing Information

  • Invoice details
  • Payment status
  • Transaction IDs
  • Payment gateway references
  • Currency
  • Refund records
  • Service billing history

We do not store any card details on our servers. Payment information is handled entirely by third-party payment providers such as Polar.

Service Information

  • Service name
  • Plan
  • Billing cycle
  • Server location
  • Server IP and port
  • Pterodactyl server references
  • Renewal dates
  • Service status
  • Service activity logs

Support Information

  • Support tickets
  • Ticket messages
  • Ticket departments
  • Affected services
  • Ticket attachments
  • Staff replies
  • Ticket status history

Uploaded Files

When you upload attachments to support tickets, we store those files securely on our server for support and record purposes.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide hosting services
  • Process orders and payments
  • Generate invoices
  • Provide support
  • Verify your email
  • Send important notifications
  • Prevent fraud and abuse
  • Secure our platform
  • Enforce our Terms of Service
  • Manage renewals, suspensions, cancellations, upgrades, and downgrades
  • Improve the FlameHost platform

4. Legal Basis for Processing

Where applicable, we process personal data based on:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Fraud prevention and security
  • Support and service delivery

5. Payment Processing

Payments are processed by third-party payment providers such as Polar.

We may receive and store:

  • Payment status
  • Transaction ID
  • Order ID
  • Refund ID
  • Payment amount
  • Currency
  • Payment date

We do not store any card details.

Your payment provider may process your information according to its own privacy policy.

6. Emails and Notifications

We may send emails for:

  • Account verification
  • Password reset
  • Invoice creation
  • Payment confirmation
  • Service creation
  • Renewal reminders
  • Suspension notices
  • Termination notices
  • Refund updates
  • Support ticket updates
  • Important account or security notices

You cannot opt out of essential service, billing, security, or legal emails.

7. Cookies and Similar Technologies

FlameHost may use cookies or similar technologies to:

  • Keep users logged in
  • Secure sessions
  • Remember preferences
  • Protect against abuse
  • Improve website functionality

At this time, FlameHost does not use Google Analytics or Cloudflare Analytics.

Some traffic may pass through Cloudflare or similar infrastructure providers for security, DNS, caching, or network protection. Such providers may process limited technical data such as IP addresses and request metadata.

8. How We Share Information

We do not sell your personal information.

We may share limited data with:

  • Payment processors
  • Email service providers
  • Hosting/infrastructure providers
  • Security and anti-abuse providers
  • Legal or regulatory authorities if required
  • Staff/admin users who need access to provide support

We only share what is reasonably necessary.

9. Data Retention

We retain information as follows:

Account Data

Kept while your account exists or as needed for legal, security, or business purposes.

Invoice and Payment Records

Kept permanently or as required for legal, tax, accounting, fraud prevention, and business record purposes.

Support Tickets

Kept for up to 2 years or longer if required for support, security, abuse prevention, or legal reasons.

Ticket Attachments

Kept for up to 1 year or as needed for support, abuse review, or legal reasons.

Billing Security Logs

May be kept long-term for security and fraud prevention.

Server Data

Server files and related data may be deleted when a service is terminated.

10. Data Security

We protect your information using standard industry security practices. These technical and operational measures include:

  • Password hashing
  • Access controls
  • Secure authentication
  • Role-based permissions
  • Admin action protections
  • Secure payment processing
  • Secure file storage
  • Logging and monitoring

No system is 100% secure, and we cannot guarantee absolute security.

11. Your Responsibilities

You are responsible for:

  • Using a strong password
  • Keeping account credentials private
  • Logging out from shared devices
  • Keeping your email account secure
  • Not uploading sensitive personal information unless necessary

12. Your Rights

Depending on applicable law, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of certain data
  • Withdraw consent where applicable
  • Request information about processing
  • Raise privacy concerns

Some data may be retained where required for legal, accounting, fraud prevention, dispute resolution, or service security reasons.

13. Children’s Privacy

FlameHost paid services are intended for users who are 18 or older, or users with parent/guardian permission.

We do not knowingly collect personal information from children without appropriate permission.

14. International Processing

Your information may be processed or stored using service providers located in different countries, depending on infrastructure, payment, email, security, or hosting providers.

15. Account Closure and Deletion

You may request account closure by contacting support.

We may retain:

  • Invoices
  • Payment records
  • Refund records
  • Abuse/security logs
  • Support records
  • Legal/accounting data

where necessary.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we may notify users through the website, billing panel, or email.

17. Contact

For privacy questions, contact:

Email: email@flamehost.asia